Terms of use

These terms cover your use of this website. They're not the terms of any job we do for you — those are agreed separately, in writing, when we quote the work.

About the information on this site

We've tried to make everything here accurate and useful, but it's general information about plumbing and gasfitting, not advice about your particular house. Pipework, drainage and gas installations vary enormously between properties, and nothing on this site is a substitute for someone actually looking at yours.

Gas in particular: gasfitting work must be carried out by a registered gasfitter. Nothing on this site should be read as encouragement to do gas work yourself. If you smell gas, turn it off at the source if it's safe to do so, ventilate, stay off switches and appliances, get everyone out, and call us on 027 811 5916.

Prices shown on this site

The rates published on this site are our standard charge-out rates and are exclusive of GST. They're accurate at the date shown below and can change.

Our normal working hours are 8am to 5pm, Monday to Friday. Work carried out outside those hours is charged at our out-of-hours rates. Work carried out on a public holiday is charged at our public holiday rates for the whole of that day, whatever the hour. The rate that applies is determined by when the work is carried out.

Vehicle & Administration Charge. Our standard weekday minimum charge of $135 + GST is one hour of work plus a Vehicle & Administration Charge of $40 + GST per site visit, which covers travel to the site, vehicle costs and the administration of the job. The Vehicle & Administration Charge forms part of the minimum charge and is not charged in addition to it.

Gas certificates. We only issue gas certificates for gasfitting work carried out by Flush & Flow Plumbing & Gas. Our published gas certificate fee is $40 + GST. We do not certify existing gasfitting carried out by any other person, including another certifying gasfitter. Where existing gasfitting has not been certified, we will inspect the installation and, where required, replace it from scratch so that it is compliant, and will then issue our own certificate for the work we have carried out. Inspection and replacement work is charged either by quote or at our hourly rates, depending on the job. We do not certify non-compliant work.

Anything on this site — including any price, estimate or indication of cost — is not a quote and doesn't bind either of us. A quote is a quote when we've given you one in writing for a specific job. Sending an enquiry through this site is not a booking; a job is booked when we've confirmed it with you.

Service zones and travel

We divide our service area into two zones, shown on the map on our areas we serve page. Zone 1 is the Christchurch urban area. Zone 2 is any site outside the Christchurch urban area. Where it is unclear which zone a site falls in, we will confirm it with you before the work is booked.

For work in Zone 2, a travel surcharge of $20 + GST applies to each visit to the site, in addition to the minimum charge and our other published rates, at any time of day. In Zone 2 the Vehicle & Administration Charge included in the minimum charge does not cover the additional distance travelled. Where a job requires more than one visit, the surcharge applies to each visit. On quoted work, the travel surcharge is included in the quoted price. No travel surcharge applies in Zone 1. The travel surcharge covers the additional vehicle costs of travelling outside the city, including fuel and wear and tear on the vehicle, and the additional travel time involved.

Quotes

Quotes are provided free of charge for work within the Christchurch urban area (Zone 1). For work outside the Christchurch urban area (Zone 2), a quote fee of $50 + GST applies to each quote visit. It includes travel (the Zone 2 travel surcharge is not added to quote visits). If you accept the quote, the quote fee is deducted in full from the invoice for that work. If the quote is not accepted, the quote fee remains payable. It covers our time in preparing the quote and the vehicle costs of the trip, including fuel and wear and tear. No quote fee applies where we can provide a quote from photos and details without visiting the site, in either zone. We do not carry out quote visits for service or maintenance work, or for work where the full extent cannot be known until the work begins. For that work, you may send us photos and details; where the work cannot reasonably be priced from those, we will tell you, and the work will be carried out and charged at our published hourly rates. Quotes are valid for at least 30 days from the date of issue, unless the quote itself says otherwise. A quote covers the work described in it and the materials it allows for. If the scope changes, or something is found that could not reasonably have been identified when the quote was prepared, we will tell you before carrying on and agree the variation with you rather than adding it to the final invoice.

Booking requests

Picking a day on one of our forms sends a request, not a confirmed booking. A booking is confirmed only when we email you to confirm it, and we may suggest a different day or time. Arrival times are approximate, because the job before yours can run over; if we're going to be noticeably late we'll let you know. If you need to change or cancel a confirmed booking, please reply to the confirmation email or call us as early as you can.

Deposits and payment

Quoted work. Where you accept a quote and the quoted price exceeds $1,000 + GST, a deposit of 50% of the quoted price is payable on acceptance of the quote. The balance is payable within 7 days of the date the work is completed. Quoted work at or under $1,000 + GST requires no deposit and is invoiced on completion.

Hourly work. Work charged at our hourly rates is invoiced on completion and payable within 7 days of the date of the invoice. No deposit is required for hourly work; deposits apply to quoted work only.

Overdue invoices. Invoices that are still unpaid after their due date may be referred to Commercial Collections, a New Zealand debt recovery agency, for recovery.

Ownership of goods

All goods and materials supplied by us remain the property of Flush & Flow Plumbing & Gas until the outstanding balance owing to us has been paid in full.

Workmanship guarantee

New installations carried out by us are guaranteed for 12 months from the date of delivery or completion of the work. The guarantee applies only to newly constructed or installed items. It covers our workmanship and, only where we supplied them, the materials used. If an item covered by the guarantee fails within that period because of our workmanship, or because of a defect in materials we supplied, we will return and put it right at no charge to you.

The guarantee does not apply to:

• Standard maintenance or repair work. Repairs to, and maintenance of, existing plumbing, gasfitting, fixtures and appliances are not covered by the workmanship guarantee.
• Drain clearing. Our drain clearing covers gully traps, waste pipework within the house, and gutters, spouting and downpipes. Blockages in the underground sewer or stormwater drain require a registered drainlayer or a technician with specialist unblocking equipment. Clearing a blocked drain is not guaranteed. A drain that has blocked once can block again — because of tree roots, a broken or bellied pipe, fat, wipes or anything else put down it — and none of that is a fault in the clear we carried out. Where we can see why a drain keeps blocking, we will tell you.
• Work on existing roofs. Work carried out on an existing roof, including flashings, vents, flues and other fittings through or on the roof, is not covered.
• Tapware on timber benchtops. Where bench-mounted taps or mixers are installed on a solid timber or custom wooden benchtop, the guarantee does not cover the tapware becoming loose as a result of the timber compressing, shrinking or moving over time. Timber is a natural material that responds to moisture, temperature and load, which can reduce the clamping pressure holding the tap in place. This is a characteristic of the benchtop material rather than a fault in our workmanship.
• Appliances and materials supplied by you. If you supply the appliance, fitting or material, it carries the manufacturer’s or supplier’s warranty, not ours, and we can’t guarantee an item we didn’t source. Where we install it as part of a new installation, our workmanship installing it is still covered.

Nothing here limits your rights under the Consumer Guarantees Act 1993 or any other law that applies to you.

Using this site

You're welcome to read, print and share anything here. Please don't copy the text, photographs or design for use on another business's website — the words and the job photos are ours and were made for this site.

Please don't use the forms to send anything abusive, misleading, or on someone else's behalf without their knowledge, and don't try to interfere with the site or the systems behind it.

Links to other sites

Where we link out — to suppliers, to the PGDB register, to our reviews — we don't control those sites and aren't responsible for what's on them.

Availability

We'd like this site to be up all the time, and we can't promise it. If it's down and you need a plumber, call 027 811 5916 — the phone is answered 24 hours and it's faster anyway.

Liability, and what we can't limit

To the extent the law allows, we're not liable for loss arising from relying on general information on this website rather than getting the job looked at.

That limit does not, and is not intended to, affect your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you're dealing with us as a consumer. Those rights can't be contracted out of, and we're not trying to.

Privacy

How we handle the information you send us is set out in our privacy policy.

Governing law

These terms are governed by New Zealand law.

Questions

Call 027 811 5916 or email jorden@flushandflow.co.nz.

Last updated: 4 November 2026